The story

Built for the people David knew.

Practice OS exists because the platforms that should have come from somebody else, never did. So Twin Flame Group built them.

Founding why
"I built TwinFlame because the platforms I knew should exist — for the people I knew personally — were never going to come from anyone else."
— David Hitchman, founder · Twin Flame Group
The problem

A practice loses 20-30% of what it earns. To paperwork.

An independent physical therapist in Roseville. A behavioral health practice in Folsom. A solo OB-GYN in Citrus Heights. Their hands and brains are billed at maybe $120 an hour. Their time fighting denied claims, calling Anthem, faxing appeals, chasing underpaid 835s? Maybe $300 an hour of bottom-line drag, depending on the practice.

The denial rate is climbing — 9% in 2017 to nearly 12% in 2024. The payers run AI scrubbers behind the curtain. The practice writes letters by hand at 9pm.

Sixty-five percent of denied claims never get appealed. Most because nobody has time. Some because the practice owner doesn't know that 70% of those denials would have been overturned on first appeal.

The math is brutal: $580,000 to $1.2 million, per practice, per year, walks out the door because the revenue cycle is fragmented across five different tools nobody integrated.

The fight

So we picked a fight on five fronts.

Twin Flame Group started with one product, ReimburseOS, which did one thing: it ingested every commercial payer's Transparency-in-Coverage MRF and answered a question nobody else could — "What rate is this CPT code negotiated at, with this payer, in this state?"

That data backbone was the seed. Then four sister products: Sentry OS to prevent the denial. Denial OS to fight it once it landed. Reclaim OS to sweep underpayments hidden in paid claims. Leverage OS to rebuild the case for the next contract renewal.

Each one shipped standalone. Each one built on the same data engine. Each one designed so that the practice could buy them piece by piece and the math still worked.

Practice OS is what you get when all five live under one dashboard. ReimburseOS + Sentry OS + Denial OS + Reclaim OS + Leverage OS. Cross-module by default. The compounding loop nobody else can build because nobody else has the backbone.

The principles

Six rules that don't bend.

Owner-operator-aligned.
No percentage of collections. No equity-for-features deals with payers. The practice's interests are the only interests we optimize for.
Build for one specific human.
Every product David ships is for a specific person David knows by name. Not personas. Not segments. Real humans with real practices losing real money.
Quality is non-negotiable.
Every reveal hits the 9.6/10 bar minimum across visual, mobile, AI, brand, demo wow, onboarding, interactivity. Below that → polish before ship. No exceptions.
Public regulated data only.
No scraping. No grey-market data brokers. Every byte of payer rate intelligence comes from CMS-mandated public MRFs. The data is free. The work to make it usable is the moat.
Real numbers, real sources.
KFF. CAQH. CMS. MGMA. Senate PSI. We never fabricate stats, testimonials, partners, or case studies. Empty quote slot is fine. Invented quote is not.
The demo is the deck.
Every prospect, investor, partner gets the working platform on first touch. Create an account in under a minute and walk all five modules against synthetic data — no sales call required.

Now go open it.

A fully populated Practice OS instance, pre-seeded with synthetic data so you can walk all five modules end-to-end. The story ends with you signing in and using it.

Create your account →